FAQs
TRAVEL DIAMONDS and ATELIER SVL are fully Trademarked and may not be used without authorised permission by the owners of this site and its Directors. Legal action will be taken if any of the Trademark has been infringed upon.
Trademark infringement is a violation of the exclusive rights attaching to a trademark without the authorization of the trademark owner or any licensees (provided that such authorization was within the scope of the license). Infringement may occur when one party, the "infringer", uses a trademark which is identical or confusingly similar to a trademark owned by another party, in relation to products or services which are identical or similar to the products or services which the registration covers. An owner of a trademark may commence legal proceedings against a party which infringes its registration.
What are the Travel Diamonds made of?
Both Classic and Limited Edition and Luxe TRAVEL DIAMONDS are created and made of a base metal of Silver and Plated and Polished in Rhodium – a member of the platinum group of metals, rhodium is often used to give a platinum-type finish and durability to silver or gold. This metal top layer is usually applied using electroplating.
The stones are AAA and AAAA quality Cubic Zirconia an excellent inexpensive diamonds substitute. Some pieces have stand-alone stones and some pieces have a Pavé setting.
How do I find out my ring size?
Please see our RING SIZE CHART on the site map. Please note that average sizes J and K = XS US 5, L and M = SML US 6, N and O = MED US 7 and P and Q = LARGE US 8 are usually in stock sizes. Should you require any sizes smaller or larger than this a special order, we quote 4-6 weeks for delivery from time of payment.
How do I care for my Travel Diamonds?
Like diamonds, the precious TRAVEL DIAMONDS cubic zirconia (CZ) gems need to be cleaned to maintain their original brilliance and lustre. Many variables in our surrounding can dull the shine of precious gems: body lotion, perfume, hairspray, perspiration, or just simply, normal everyday wear.
All lotions and soap film are some of the more difficult materials to remove. Just a little of any of these materials on your CZ stone, will take away much of the visual brilliance of the stone. So it is vital to keep your CZ clean to maintain its sparkling diamond look.
A convenient way to clean your CZ jewellery is to use a small brushing device with very soft bristles, along with warm to hot water mixed with a very mild liquid dishwashing detergent and brush as well as possible to remove any dirty build-up.
Then, rinse well in warm to hot water, pat dry with a clean cloth that will not catch on the jewellery’s setting, and take a look. If more cleaning is needed, soak the jewellery piece in hot water, with about 1/3 detergent to 2/3 hot water. (The mix is not critical.) Then, just brush again. When you're done cleaning your jewellery, be sure to dry it well so to keep its brilliant shine.
Avoid exposing your CZ jewellery to abrasive substances such as household chemicals when cleaning with bleach or ammonia, or when swimming in chlorinated water, as these chemicals can damage your jewellery. Although most abrasive cleansers will not damage a CZ stone, they will, however, take the lustrous shine off the metal in which the stone is set.
Gemmologists can agree that CZ comes closer than any other gem material to matching the characteristics of a diamond-it's uncanny. As CZ is quickly becoming more popular as a desirable substitute for diamond, it's important to care for it the same way you would a diamond.
We strongly advise if for some reason you cannot remove the dirt off your CZ jewellery, to avoid disturbing the setting or the stone – you may want to consider taking it to a reputable jeweller to give it a high-pressure steam clean, as would be done to a diamond. This will remove almost any hard to remove dirt off your jewellery.
When we clean a customer's jewellery and inspect it for wear and loose or missing stones, we find the jewellery needing repair is most often a jewellery piece that has never been cleaned by the owner. Persistent dirt gets between the metal settings and the stones, causing abrasive wear and eventually, perhaps a loose stone.
One of the most basic rules of jewellery care is to apply all lotions, make-up, hair spray, etc. first, before you put on your jewellery. To minimize scratches and other damage, store your jewellery either in a cloth pouch or in a separate compartment in your jewellery box. Do not wear your TRAVEL DIAMONDS in the shower, when working out in the gym, when swimming, or to sleep in!
Now that you know how easy it is to care for your TRAVEL DIAMONDS, be sure to clean your CZ jewellery regularly-depending on how often you wear it; if you wear it everyday, cleaning it once a week is sufficient.
Follow our simple tips on cleaning cubic zirconia, and you can be certain your CZ jewellery will not only maintain its original brilliance and lustre for years to come, but it will continue to sparkle radiantly every time you wear it!
CAN YOU HELP ME WITH SOME OF THE TERMINOLOGY ON THE SITE?
Jewellery Dictionary
CZ JEWELLERY: Simulated diamond jewelry; An inexpensive, sometimes man-made stone that is generally cut to resemble diamonds. They can be colored to resemble other precious and semi-precious stones, and are a staple of high quality COSTUME JEWELRY.
NICKLE-FREE: Gold or sterling silver that is ALLOYED without using nickel, because some people have allergic reactions and/or skin irritation when wearing the metal.
PAVE: (Pa-vay) A method of setting stones close to each other across an entire metal surface, so that it appears to be "paved" with gems. This popular setting gives a rich, textured look to jewelry.
RHODIUM: (Row-dee-um) A member of the platinum group of metals, rhodium is often used to give a platinum type finish and durability to silver or gold. This metal top layer is usually applied using ELECTROPLATING.
ELECTROPLATING: The process of applying a thin metal layer atop another metal, using a plating solution and electric current. This method is most often used to make jewelry more durable and shiny.
TENNIS BRACELET / NECKLACE: A thin, symmetrical bracelet/necklace which traditionally features one or more rows of real or simulated diamonds.
How do I find out my ring size?
Please see our Ring Size Chart on the site map. Please note that average sizes L,M,N are average stock sizes. Should you require any sizes smaller or larger than this a special order, we quote 4 weeks for delivery from time of payment.
How do I find out my bracelet length and can i make a special order if I am very petite and need a shorter length or I need a longer length?
The standard bracelet length we keep stock of is 7” inches. If you require a special order; either 6.5” or 6” inches in length for small wrists or over 7” inches for larger wrists we can order this for you, normally on special orders we quote 4 weeks for delivery from time of payment some times a small extra cost is incurred to make items smaller if its a Limited Edition piece.
How do I order a longer length necklace?
Our standard length is 16” long for Classic pendants and Tennis necklaces these do not come with extension chain so we would have to place a special order for you, sometimes at a small extra cost to you depending on the item. Please be aware that special orders normally take 4 weeks from time of payment.
How can I determine what size carat a piece of jewellery contains?
Please refer to our Carat Measurement Chart.
How will my order arrive?
If requested especially from you by email we will dispatch via Royal Mail Next Day before 1pm delivery service unless a before 9am delivery is requested with will be charged at £15. All orders otherwise are sent out recorded delivery and require a signature. You will receive your order in a jewellery pouch, in a padded envelope to ensure you receive you order protected and in pristine condition.
How long does it take for my order to be shipped?
Your order will be shipped within 3-5 days from time of ordering. There may be delays if there are issues with product availability or payment information.
Providing we have good stocks of the item you wish to purchase as soon as payment has been made and cleared we will dispatch your goods. With a cheque it will be 7 working days upon clearing, with a bank transfer before 3.00pm it will be in 3-5 working days after it appears on the account, with credit card payment it will be as quickly as 2-3 working days (unless next day delivery is specifically requested, charges appear at checkout)!
I love your site and want to give a gift certificate, is this possible?
We would be delighted to arrange a personalised Gift Certificate with the person’s name and the occasion for the gift ie Birthday, Anniversary. You can gift to the value of £25 / £35 / £50 / £100 there is an expiry of 12 months from date on the Certificate and can only be redeemed upon physical proof of original TRAVEL DIAMONDS Certificate. The terms are listed on the certificate.
What is your returns policy?
Please click here to see our RETURNS POLICY
What happens if I need a repair?
Please click here to see our policy on SHIPPING & RETURNS
Whats happens if I require a refund?
Please click here to see our policy on SHIPPING & RETURNS
What are your terms and conditions?
Please click here to see our T&Cs on PRIVACY POLICY
Will my details be given to a third party?
Please click here to see our PRIVACY POLICY
Head Office:
TRAVEL DIAMONDS Ltd
VAT no. 998 9850 16
Registered Company No. 7398690
+44(0)208 185 0525
